store policy & legal information

customs disclaimer

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of France

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as I am only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of France) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, mie knitwear will NOT be responsible for the losses, product, or shipping refunds.

Please contact me with questions.

preamble

The present general conditions of sale apply to all sales concluded on the mie knitwear website.

The website www.mieknitwear.com is a service of :
- The sole proprietorship Carissa Brilz-Broussier - mie knitwear
- located 27 Quai Valin 17000 La Rochelle, France
- website URL: www.mieknitwear.com
- e-mail: mieknitwear@gmail.com
- telephone number: +33 7 66 17 97 35
The mie knitwear website sells the following products: clothing and accessories.
The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing an order. Validation of the order therefore implies acceptance of the general terms and conditions of sale

The entire site is the exclusive property of mie knitwear and its representative Carissa Brilz-Broussier. No reproduction or representation may be made without the prior written consent of Carissa Brilz-Broussier.

E-commerce created by Carissa Brilz-Broussier via the WIX platform.
Wix.com Inc.
Address: 500 Terry A François Blvd San Francisco, CA 94158
Phone number: +1 415-639-9034.

principles

These general terms and conditions express the entirety of the obligations of the parties. The purchaser is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other terms and conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels.
They are accessible on the mie knitwear website and will prevail, where applicable, over any other version or any other contradictory document.
Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify these terms and conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale should be lacking, it will be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
These terms and conditions are valid until November 20, 2028.

pricing

The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date.
Prices are given in euros. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
If one or more taxes or contributions, notably environmental, are created or modified, either upwards or downwards, this change may be reflected in the sale price of the products.

orders & payment

The purchaser may place an order online, from the online catalog and using the form provided therein, for any product, subject to availability.
The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer must accept the present terms and conditions by clicking on the appropriate link. They must also choose the delivery address and method, and finally validate the payment method.
The sale will be considered final :
- after the seller has sent the buyer confirmation of acceptance of the order by e-mail ;
- and after receipt by the seller of the full price.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, notably non-payment, incorrect address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem has been resolved.
For any questions relating to the tracking of an order, the buyer may send an e-mail to the seller at the following e-mail address: mieknitwear@gmail.com.

This is an order with a payment obligation, which means that placing the order implies payment by the buyer.
To pay for the order, the purchaser may choose from all the payment methods made available by the seller and listed on the seller's website. The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. The seller reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
Payment must be made in full on the day the order is placed, using the following methods:
- credit card
- paypal
- bank transfer

delivery

Except in cases of force majeure or when the online store is closed, which will be clearly announced on the site's home page, shipping times will be as indicated below, subject to stock availability. Delivery times run from the order registration date indicated on the order confirmation e-mail.
For deliveries in mainland France and Corsica, the lead time is 1-3 weeks for dispatch and then 2-5 working days for domestic delivery from the day following that on which the buyer placed the order, using the following methods: by La Poste, Colissimo, or Mondial Relay. At the latest, the deadline will be 30 working days after the conclusion of the contract.
For deliveries to French overseas departments and territories or to other countries, delivery terms will be specified to the purchaser on a case-by-case basis.
In the event of non-compliance with the agreed delivery date or deadline, the purchaser must, before breaking the contract, request the seller to perform within a reasonable additional period.
In the event of failure to comply by the end of this new period, the purchaser may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgement of receipt, or in writing on another durable medium.

This is an order with a payment obligation, which means that placing the order implies payment by the buyer.
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above.
Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.
If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).
The purchaser must indicate any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) on the delivery note in the form of handwritten reservations accompanied by his/her signature.
This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note

The purchaser must indicate on the delivery note, in the form of handwritten reservations accompanied by his/her signature, any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.).
This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s), and send a copy of this letter by fax or post to the seller at the address given in the site's legal notice.
If products need to be returned to the seller, a request for their return must be made to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Delivery errors

The purchaser must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quality in relation to the indications on the order form. Any claim made after this deadline will be rejected.
Claims may be made by e-mail to the following address: mieknitwear@gmail.com.
Any claim not made in accordance with the above rules and within the specified time limits will not be taken into account, and will release the seller from all liability towards the buyer.

right to withdrawal

Made-to-order products
All items created in the atelier are made only after the order has been confirmed. Whether or not they include options for personalisation (size, colour, model, etc.), they are considered goods made to the consumer’s specifications within the meaning of Article L221-28 of the French Consumer Code.
As such, these products are excluded from the right of withdrawal and cannot be refunded or exchanged, except in the case of a proven defect or non-conformity.

“Ready-to-send” products
Items offered in the “ready-to-send” section of the online shop, which are available immediately and not made to order, are covered by the legal right of withdrawal provided for in Articles L221-18 et seq. of the French Consumer Code.
The customer has a period of fourteen (14) calendar days from receipt of their order to exercise this right, without having to provide any reason or pay any penalty.

How to exercise the right of withdrawal (only for “ready-to-send” products)
The right of withdrawal may be exercised online, using the withdrawal form available on the website, or by any other unambiguous declaration clearly expressing the intention to withdraw. In such cases, an acknowledgement of receipt on a durable medium will be sent to the customer without delay.

Items must be returned in their original condition and complete (packaging, accessories, labels, etc.), enabling them to be resold as new, and accompanied by the purchase invoice. Products that are damaged, soiled or incomplete will not be accepted.

Refunds
If the right of withdrawal is exercised within the above-mentioned time limit, the price of the returned product(s) as well as the initial delivery costs will be refunded, limited to the cost of the least expensive standard delivery option offered at the time of purchase. Additional delivery costs resulting from the choice of a more expensive method of delivery (e.g. express shipping) will not be reimbursed.

Return shipping costs remain the responsibility of the customer, unless expressly agreed otherwise by the seller.

The refund will be made using the same payment method as that used for the original purchase, unless the customer expressly agrees to another method, and no later than fourteen (14) days from the date on which the seller is informed of the customer’s decision to withdraw. The seller may defer reimbursement until the goods are actually received back or until proof of shipment has been provided by the customer, whichever occurs first.

Other exclusions provided by law
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for certain contracts, including but not limited to:

the supply of goods made to the consumer’s specifications or clearly personalised;
the supply of goods which are liable to deteriorate or expire rapidly;
the supply of goods which have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
the supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
the supply of newspapers, periodicals or magazines (except for subscription contracts);
the supply of digital content not provided on a tangible medium where performance has begun with the consumer’s prior express consent and waiver of the right of withdrawal.

personal data

Data collected
The personal data collected on this site is as follows:
- account opening: when a user's account is created, the user's surname, first name, e-mail address, telephone number and postal address are recorded;
- connection: when the user connects to the website, it records, in particular, his/her surname, first name, connection data, usage data, location data and payment data;
- profile: use of the services provided on the website enables the user to create a profile, which may include an address and telephone number;
- payment: when paying for products and services offered on the website, the website records financial data relating to the user's bank account or credit card;
- communication: when the website is used to communicate with other members, data concerning the user's communications is temporarily stored;
- cookies: cookies are used in connection with the use of the site. Users can deactivate cookies using their browser settings.

Use of personal data
Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes
- access and use of the website by the user ;
- management of the operation and optimization of the website;
- organizing the conditions of use of payment services;
- verification, identification and authentication of data transmitted by the user;
- offer the user the possibility of communicating with other website users;
- providing user assistance;
- personalization of services by displaying advertisements according to the user's browsing history and preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of any disputes with users;
- sending commercial and advertising information, according to user preferences.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify or delete your personal data. You can exercise this right by contacting us by e-mail or via the contact form on the website www.mieknitwear.com

intellectual property

All content on the www.mieknitwear.com website, including but not limited to graphics, images, texts, videos, animations, sounds, logos, gifs and icons, as well as their layout, are the exclusive property of the company, with the exception of trademarks, logos or content belonging to other partner companies or authors.

Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly forbidden without the express written consent of Carissa Brilz-Broussier. This representation or reproduction, by any means whatsoever, constitutes an infringement punishable by articles L.335-2 et seq. of the French Intellectual Property Code. Failure to comply with this prohibition constitutes an infringement which may incur the civil and criminal liability of the infringer. In addition, the owners of the copied content may take legal action against you.